QuantumEye Privacy Policy
QuantumEye Privacy Policy
Last updated: March 2026
QuantumEye Limited (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, interact with our services, or use the QuantumEye security platform and mobile application.
1. Who We Are
QuantumEye Limited is a UK-based company developing AI-powered retail security solutions designed to help retailers detect and review potential theft or security incidents.
Company details:
QuantumEye Limited
Company No. 16260967
34, Office, Curtis House
28 Third Ave
Brighton and Hove
Hove BN3 2PD
United Kingdom
Email: info@quantumeye.co.uk
2. What Data We Collect
Depending on how you interact with QuantumEye, we may collect the following types of information.
Information you provide directly
Name
Email address
Company name (optional)
Phone number (if provided)
Contact form enquiries
Demo or marketing sign-up information
Social media handle or post link if participating in promotions or raffles
Website usage data
When you visit our website, we may collect limited technical data such as:
IP address
Browser type
Device information
Pages visited and time spent on site
Referring URLs
This data is used for analytics and improving the website experience.
3. Use of Security Camera Footage (QuantumEye Platform)
QuantumEye provides a retail security platform used by authorised store personnel to review alerts generated by AI systems connected to in-store CCTV cameras.
The QuantumEye mobile application and platform may display:
Security camera footage captured inside retail premises
Images of individuals detected by the system
Incident metadata such as location, camera ID, and timestamps
Security alerts related to potential incidents
This data is processed solely for store security, loss-prevention, and incident review purposes.
QuantumEye acts as a technology provider. The retail organisation operating the CCTV system remains the data controller for footage captured in their premises and is responsible for ensuring appropriate CCTV signage and legal compliance.
Access to the QuantumEye platform is restricted to authorised personnel of the organisation operating the system.
4. Automated Detection and AI Processing
QuantumEye uses machine learning technologies to assist retail staff in identifying potential security incidents.
The system may analyse video feeds to detect events such as:
suspected shoplifting activity
the presence of individuals appearing on a retailer’s internal watchlist
unusual behaviour patterns within retail environments
These automated alerts are decision-support tools only.
All alerts require human review and confirmation by authorised staff before any action is taken.
QuantumEye does not make fully automated enforcement decisions.
5. How We Use Your Data
We use collected information for the following purposes:
Providing access to demonstrations or product information
Administering marketing campaigns, demos, or raffles
Responding to enquiries submitted through our website
Operating and maintaining the QuantumEye security platform
Improving our website and services through analytics
Ensuring system security and preventing misuse or fraud
Sending updates or marketing communications if you have opted in
6. Legal Basis for Processing
Under UK GDPR, we process data based on the following lawful grounds:
Contractual necessity
Providing access to services, demos, or responding to enquiries.
Consent
Sending marketing communications or newsletters when users have opted in. Consent may be withdrawn at any time.
Legitimate interest
Improving our services, maintaining platform security, preventing fraud, and operating our technology platform.
7. Data Retention
We retain personal data only for as long as necessary.
Typical retention periods include:
Website enquiries
Retained for up to 12 months unless further communication occurs.
Marketing opt-ins
Retained until you unsubscribe.
Raffle or campaign entries
Retained for up to 3 months after the campaign closes.
Analytics data
Anonymised or removed within standard analytics retention periods.
Security footage and incident data
Stored and retained according to the policies of the retail organisation using the QuantumEye platform.
8. Sharing Your Data
We do not sell or rent your personal data.
Your information may be shared only with trusted service providers necessary to operate our services, such as:
website hosting providers
email delivery platforms
analytics services
infrastructure providers
All service providers are required to process data securely and in accordance with applicable privacy laws.
9. Cookies and Tracking
Our website may use cookies and similar technologies to:
analyse site traffic and performance
improve user experience
measure engagement with demo or marketing pages
You may control or disable cookies through your browser settings.
10. Your Rights
Under UK GDPR, you have the right to:
access the personal data we hold about you
request correction of inaccurate information
request deletion of your data
withdraw consent for marketing communications
restrict or object to certain processing activities
To exercise your rights, please contact us using the details below.
11. Security
QuantumEye uses appropriate technical and organisational measures to protect information from unauthorised access, loss, alteration, or misuse.
Access to the QuantumEye platform is restricted to authorised users through secure authentication.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, or legal obligations. Updated versions will be published on this page with the revised date.
13. Contact Us
If you have any questions about this Privacy Policy or your data rights, please contact us:
Email: info@quantumeye.co.uk
QuantumEye Limited
Company No. 16260967
34, Office, Curtis House
28 Third Ave
Brighton and Hove
Hove BN3 2PD
United Kingdom